Privacy Policy
How BidFresh collects, uses, discloses, stores, and protects your personal information when you use our platform.
Introduction
Welcome to BidFresh.
BidFresh (“BidFresh”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the BidFresh website, mobile application, and related services.
By creating an account or using BidFresh, you agree to this Privacy Policy.
Information We Collect
We may collect the following information:
- Full Name
- Company or Restaurant Name
- Business Registration Number (if applicable)
- Email Address
- Mobile Number
- Delivery Address
- Billing Address
- Profile Photo (optional)
- Business Type
- Outlet Information
- Kitchen Information
- Operating Hours
- Delivery Preferences
- Orders
- Product Comparisons
- Quotations
- Purchase History
- Payment Status
- Invoices
- Device Type
- Browser Information
- IP Address
- Operating System
- App Version
- Login Records
Where permission is granted, we may collect your location to:
- Display nearby retailers
- Calculate delivery distance
- Improve product matching
How We Use Your Information
We use your information to:
- Create and manage your account
- Match buyers with suitable retailers
- Process orders and payments
- Deliver products
- Improve product recommendations
- Generate price comparisons
- Provide customer support
- Send notifications
- Detect fraud or misuse
- Improve our platform
Communications
We may contact you through:
- SMS
- Mobile App Notifications
These communications may include:
- Order updates
- Delivery status
- Verification messages
- Promotional campaigns
- Service announcements
- Security alerts
You may opt out of marketing communications at any time.
Sharing of Information
We only share information where necessary.
Your information may be shared with:
- Retailers
- Restaurants
- Delivery partners
- Payment gateway providers
- Cloud hosting providers
- Government authorities where required by law
We do not sell your personal information to third parties.
Payment Information
BidFresh does not store your complete payment card information.
Payments are processed securely through our authorised payment service providers.
Data Security
We implement reasonable technical and organisational measures to protect your information, including:
- Secure encrypted connections (SSL/TLS)
- Password protection
- Role-based system access
- Secure cloud storage
- Regular system monitoring
While we take reasonable precautions, no online system can guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain transaction records
- Meet legal and regulatory obligations
- Resolve disputes
When no longer required, information will be securely deleted or anonymised.
Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Update your account details
- Withdraw consent (where applicable)
- Request deletion of eligible information
- Close your BidFresh account
Some information may be retained where required by law.
Cookies and Analytics
BidFresh may use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyse platform usage
- Improve system performance
You may disable cookies through your browser settings, although some features may not function properly.
Third-Party Services
BidFresh may integrate with trusted third-party services, including:
- Payment gateways
- SMS providers
- Email providers
- Mapping services
- Cloud hosting providers
These providers maintain their own privacy policies.
Children’s Privacy
BidFresh is intended for business users and individuals aged 18 years or older.
We do not knowingly collect personal information from children.
International Data Transfers
Your information may be processed or stored in countries outside Malaysia where our service providers operate.
We will take reasonable steps to ensure your information remains protected.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any significant changes will be published on the BidFresh platform with the updated effective date.
Continued use of BidFresh constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
BidFresh
Operated by: Vessel Pro Sdn. Bhd.
Email: support@bidfresh.com
Website: https://www.bidfresh.com
Business Address:
13-01, Menara Teguh Alila Bansagar, No 58, Jalan Ang Seng, 50470 Kuala Lumpur.
Phone: +60149040391